Billing, Customer Service Support for Spanish-Speaking Tenants Announced

Irvine, Calif.--NWP Services Corp. (NWP), an Irvine-based provider of billing, resident payment and utility management solutions for the multifamily industry, has announced that the company will enhance its billing and customer service support for Spanish-speaking residents.

In response to the needs of its customers, NWP recently introduced a new English-to-Spanish translation feature on its monthly resident utility billing statement. This billing enhancement will help Spanish-speaking residents better understand their charges and the payment options that are available to them, as well as to make them aware of the bilingual phone support and customer service that NWP offers.

This latest enhancement is a part of NWP’s ongoing bilingual support program, which currently includes a host of specialized services designed to assist Spanish-speaking residents. These support services include a team of dedicated bilingual customer service representatives as well as an automated toll-free phone system exclusively for Spanish-speaking residents to access account information, make payments and get answers to frequently asked questions 24 hours a day, seven days a week.

The support program also includes a series of Spanish language conservation materials to educate residents on how they can reduce utility costs through conversation of water, electricity and natural gas.

Bilingual support services allow NWP to communicate more effectively with a higher percentage of its customers’ residents. The resulting benefit for property owners is a greater potential to collect a higher number of more accurate payments, which in turn increases the financial return of their resident billing program.

"A major element of our job is to anticipate the needs of our natural customer and maximizing communication with residents is always critical," says Angela Rodebaugh, director of NWP Client Services. "NWP has filled a need with its bilingual support services, and as a result our customers’ programs are more successful and residents are more satisfied. NWP will continue to focus on additional enhancements in this area in the future."

source: multi-housingnews.com